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joannaclayart

Return & Refund Policy

Each piece in this shop is handmade and one-of-a-kind, which means slight variations and imperfections are part of their natural charm. Please read the details carefully before purchasing.

Returns & Exchanges

  • All sales are final. Due to the handmade nature of my work, I do not accept returns or exchanges.

  • If your item arrives damaged during shipping, please contact me within 7 days of delivery with clear photos of the damage and packaging. I’ll be happy to offer a replacement (if available) or a refund.

  • Custom or personalized pieces cannot be refunded or replaced.

Cancellations

  • Orders can be cancelled within 24 hours of purchase if they haven’t shipped yet.

Contact
If you have any questions or concerns [email protected] I want every customer to love their piece and will do my best to make things right